The Hidden Costs of Unreported Tech Issues
Technology should be the engine of your business, not a point of friction. Yet, every now and then, we see clients working around small glitches, quietly tolerating subpar performance, or just switching to another machine to "get by." What seems like a small nuisance can actually have hidden, compounding costs.
Our support team is built to be a proactive resource, but we need your help to make it happen. You are our eyes and ears on the ground, and your feedback is the critical first step toward a smoother, more resilient system. We wanted to send a friendly reminder that our technical support team is always available to help you with any issues you may experience.
Action required: How to get the most from your IT support
Our goal is to ensure your systems run smoothly and efficiently, and the best way to do that is by tackling problems as soon as they arise.
However, we can only address problems we know about, so your help is vital in keeping your operations running perfectly.
Here's what you can do:
Report any issues as soon as you can: Don't wait for a small problem to become a big one. As soon as you notice something is off, please reach out.
Use the right channels: To get the fastest response, please call us directly at 806-749-1400 and select Option #2 for tech support. If it is after hours, select Option #8 instead. It will prompt you to leave a message and you will receive a call back shortly.
Provide details: The more information you can provide—screenshots, error messages, specific times or dates and a description of what happened the faster we can diagnose and resolve the issue.
We are here to help and we are committed to providing you with the best service possible! The more information you can provide, the faster we can troubleshoot the problem and provide you with a resolution.
Thank you for your valued partnership!
OFFICE UPDATES:
In observance of Labor Day, the office will be closed on
Monday, September 1st, 2025
If the need arises, please get in touch with us at
806-749-1400 and select Option 8 to be forwarded to our on-call service.
Support Service:
Hours: Monday - Friday
9 a.m. to 5 p.m. Central Standard Time
806-749-1400 (Option #2)
After Hours Support:
806-749-1400 (Option #8)
Thank you for your business!
