Welcome to 2025! Let's Set Your Team Up for Success
As we dive into 2025, we know that many restaurants are onboarding new staff, refreshing their training, or preparing for an exciting year ahead. To help you kick things off smoothly, we’ve gathered some valuable resources and tools designed to make managing your point-of-sale system and staff a breeze.
How to Reset Aloha Manager Password
Step 1: Login to Aloha Manager with another account that is NOT locked out.
Step 2: Navigate to Maintenance > Labor > Users. If Users does not appear on the menu, then the account that is logged in may not have access to this feature in which case you will need to contact tech support.
Step 3: Select the User you wish to reset the password for from the dropdown labeled “Users”
Step 4: Click the Reset Password button and enter a simple temporary password that the user will log in with. Ex: 1111 or 1234
Step 5: Logout of the current user and log back into Aloha Manager with the locked-out account using the Temporary password. It will ask for a new Complex password to be created for that account, once entered the user has access to their account.
Requesting Trinity Technologies to reset password can result in a program fee.
Auto Settlement Manual Review
Auto settlement is a convenient feature that allows the system to automatically submit a batch for credit card processing at a set time, streamlining the payment process for businesses. While auto settlement can save time, Trinity Technologies recommends regular manual reviews to ensure that transactions are processed accurately and on time.
Please refer to the following instructions to easily check EDC for transaction logs.
Video Tutorials
Check out our library of short, easy-to-follow training videos to get your staff up to speed on using the Aloha POS system efficiently.
Back of the House-Training Videos: (Click on the links below)
Adding Button to Submenu Guide
Creating New Modifier Group Guide
Expert Support at Your Fingertips
Have questions or need assistance? Our support team is here to help! Whether it’s troubleshooting or advanced training, we’ve got you covered.
Contact Us Anytime:
Business Hours: 806-749-1400 ext. 2
After Hours: 806-749-1400 ext. 8
Email: support@trinitytex.com
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Love Aloha?
Tell all your friends and get rewarded! Refer restaurants to NCR Voyix and get paid $1000 when they go live.
Refer as many restaurants to NCR Voyix as you like and earn $1000 when your referral signs a deal for Aloha or Aloha Cloud.
Here's how it works:
Refer: Go to https://www.ncrvoyix.com/restaurant/aloha-referral-program and fill out the Referral Form. (Add Sales Representative's name in the comment section, Trinity Technologies-Lubbock, TX.)
Receive: Receive payment once your referral signs a deal with Aloha.
Repeat: Participation is unlimited. Keep up the good work and get rewarded.
In observance of Martin Luther King Jr Day, the office will be closed on
Monday, January 20, 2025.
After-hour phone support will be available.
For after-hour phone support, please contact us at 806-749-1400 and select Option 8 to be forwarded to our on-call service.
*Normal hours resume January 21, 2025