April 2024 Newsletter

Importance of Backing Up Your Aloha Data 

 Backing up your Aloha data is crucial to safeguard your business's most valuable asset - your data. Computers can fail for various reasons, and without a backup, restoring your data can be costly and time-consuming. Therefore, we strongly recommend backing up your Aloha data regularly.

Recommendations: 

  • Back up Aloha data both onsite and offsite establishments

  • Copy the Aloha folder on a thumb drive, or external hardware

  • Recommended: Samsung T7 External Hard Drive 1 TB (Enough Storage for 20+ years of historical data) Link: External Hard Drive

  • Back up your data once a day when the establishment is closed or schedule the backup using third-party software:

    • Online Backup Service – BackBlaze $99 Year Unlimited per Computer

    • Link: BackBlaze

If you have any questions about the options for backing up Aloha data, contact us at 806-749-1400.

Don't take any chances with your valuable data - act now and protect it!

 Aloha Loyalty Coming to an End

Introducing Consumer Marketing  

 
 

Starting this July, Aloha Loyalty will be discontinued. NCR Consumer Marketing is the new alternative.

NCR Consumer Marketing is a platform that specializes in data management, loyalty, and marketing. It enables businesses to offer consistent experiences to their guests, enriched with data insights.

Basic NCR Consumer Marketing is already included in Aloha Essentials 2.0. However, if you are an existing Aloha customer paying for Aloha Loyalty, please note that it will be discontinued this July.

NCR Consumer Marketing has specific software requirements that must be met for optimal functionality. It is important to note that NAM is not supported, and only CFC is compatible.

 Contact us at 806-749-1400 for more details about NCR Consumer Marketing and how it can help you improve your business.  

Support Service:

806-749-1400 (Option #2)

Hours: Monday - Friday 

9 a.m. to 5 p.m. Central Standard Time

After Hours Support: 

806-749-1400 (Option #8)  

Thank you for choosing to do business with us!

March 2024

How to Reset Aloha Manager Password

 Step 1: Login to Aloha Manager with another account that is NOT locked out.

Step 2: Navigate to Maintenance > Labor > Users. If Users does not appear on the menu, then the account that is logged in may not have access to this feature in which case you will need to contact tech support.

 Step 3: Select the User you wish to reset the password for from the dropdown labeled “Users”

Step 4: Click the Reset Password button and enter a simple temporary password that the user will log in with. Ex: 1111 or 1234

 Step 5: Logout of the current user and log back into Aloha Manager with the locked-out account using the Temporary password. It will ask for a new Complex password to be created for that account, once entered the user has access to their account.

Requesting Trinity Technologies to reset password can result in a program fee.

Importance of Checking Auto Settlement

 Auto settlement is a convenient feature that allows the system to automatically submit a batch for credit card processing at a predetermined time, streamlining the payment process for businesses.

While auto settlement can save time, Trinity Technologies recommends periodic manual review to ensure that transactions are being processed accurately and on time. 

By implementing checks and balances in place, your establishment can mitigate the risk of potential disruptions in payment processing.

To set up auto settlement, please email Trinity Technologies at support@trinitytex.com to request the auto settlement authorization form.

 Support Service:

806-749-1400 (Option #2)

Hours: Monday - Friday 

9 a.m. to 5 p.m. Central Standard Time

After Hours Support: 

806-749-1400 (Option #8)  

 In observance of Easter, the office will be closed on Friday, March 29, 2024

If the need arises, please contact us at 806-749-1400 and select Option 8 to be forwarded to our on-call service. 

 We value your business!